booking terms & CONDITIONS

The contract for a short-term holiday rental and will be between Dean Cottages or their co-hosts White Feather Management (referred to as "us" or "we" ) and the person making the booking and all members of the holiday party (referred to as "you" or "your") in the following booking conditions, the law of England and Wales will govern the Contract.

The contract of hire is not effective until we have received the deposit. The contract will be subject to these booking conditions and must be complied with. The party lead must be at least 18 years of age at the time of booking and the booking form must list the names and contact details of both the people and pets that are visiting us on holiday.

The prices shown on our website re inclusive of electricity, Wi-Fi, bed linen, towels, laundry, and cleaning at the end of the rental period.

Bookings are confirmed on receipt of the deposit of 20% of the total holiday cost. The deposit must be paid within seven days of a booking being placed. The balance of the rental will be due for payment two weeks prior to the start date of the check-in date and we reserve the right to cancel a holiday where payment has not been received by this time. If the booking is made within eight weeks of the check-in date full payment of the rental amount will be required at the time of booking. 

Payment can either be by bank transfer, cheque, or SumUp, we will send the details to you separately.

In addition to the cost of your holiday, we will require a refundable security deposit of £200 which should be paid to us one week before the commencement of your holiday. This will be used to cover the cost of breakages, damage, loss, or extra cleaning if required. The deposit will be returned within fourteen calendar days following the end of your holiday less any additional costs, if applicable.

Where a booking has been made through a third-party website, for example, AirBnB, the third-party Cancellation Policy shall take precedence over all other cancellation policies outlined.

If you need or wish to cancel your booking you must notify us as soon as possible as well as confirming this in writing. We will endeavour to re-let the accommodation that you have booked. If we are unable to re-let the property, you will be entitled to a refund based on the following sliding scale:

Days before the holiday commences  -  Refund Due

29 days or more  -  Full refund minus a £30 admin booking fee

15-28 days before  -  80% refund

7-14 days before  -  50% refund

3-6 days before  -  25% refund

1-3 days before  -  We will refund the cost of the changeover (Cleaning, laundry, welcome pack, etc.)

The inability of any, some, or all of the members of the holiday party to travel to and stay at the holiday cottage for any reason (including but not limited to, illness, the requirement or recommendation to self-isolate or to quarantine, jury duty, incarceration, change in personal or work circumstances, family emergencies and travel delays, etc.) remains your risk and does not give rise to a right to cancel or to receive a refund. For these reasons, we strongly recommend you take out your own travel insurance with cancellation coverage appropriate to your own requirements.

If for any reason we must cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we must terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses, or costs will be payable.

Arrival time is from 2 pm on the check-in date and you should leave by 10 am on the day of departure. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy, or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

We reserve the right to refuse bookings and to terminate your holiday forthwith, without compensation, or apply additional charges should the maximum number of two people permitted be exceeded. Additional guests may be agreed in writing before the holiday commences. We reserve the right to refuse entry to any person or pet not agreed on the booking form.

PETS: Pets are welcome if booked into the Property at the time of booking. There is a limit of two pets unless you have received a written agreement permitting you to bring an extra animal. In all cases, details of the type of pet and breed must be provided at the time of booking. Under no circumstances should pets be left alone in the Property at any time. You are responsible for your pet, and any damage caused by your pet or any excessive amount of cleaning required after your stay we reserve the right to charge you for. We ask that you adhere to our House Rules in regard to your pets.

The safety of our guests, partners and all who support us, is of paramount importance. Please familiarise yourself with the Health & Safety Policy and House Rules which have been put together to make sure that you are able to have an enjoyable and safe holiday with us.

Dean Cottages, its employees and representatives shall not be liable to you or your party for loss or damage to property, vehicles or contents whether inside or outside howsoever arising. You must take all necessary steps to safeguard yourselves and your property.

We shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance.

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in any of the properties.

Pets are permitted but the use of pet throws is requested, and the guests must take responsibility for cleaning up after your pet, as well as ensuring that they are always under your control at the property whether outside or on the Common.

Damages & Breakages: A damage deposit of £200 is payable prior to the commencement of your holiday and will be refunded at the end of your holiday with breakages and damage charged at our discretion.